In an ever-evolving technological landscape, the transformative power of GenAI (Generative AI) cannot be understated, especially for Customer Experience (CX) leaders. As Forrester notes, understanding GenAI goes beyond just implementing it; it’s about grasping its...
The era of digital transformation is upon us, and its significance has only been intensified by the ever-evolving business landscape. As highlighted by the research from Gartner, the commitment to digital transformation is universal among CEOs. Yet, the success rate...
The recent Gartner CEO and Senior Business Executive Survey offers a multifaceted perspective for 2023. Challenges such as inflation, talent shortages, and reglobalization are evident. However, CEO optimism stands strong, especially in the sphere of IT and digital...
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